Refund and Cancellation Policy

1. How this policy works

This policy applies to participation fees paid by approved vendors. No fees are charged when you submit an application. The specific fees, deadlines and booking terms for each event are confirmed to you in writing before you pay, and those written booking terms will always be consistent with this policy. Nothing in this policy limits any rights you have under applicable North Carolina or United States consumer protection law.

2. Vendor cancellations

If you need to cancel a confirmed booking, please notify us in writing by email as early as possible. A cancellation takes effect on the date we receive your written notice.

• Cancellation notice period: at least To be confirmed before the first day of the event.
• Cancellations received within the notice period: To be confirmed.
• Cancellations received after the notice period, or failure to attend without notice: To be confirmed.
• Non-refundable portion of fees, if any: To be confirmed.

3. Organizer cancellations

If we cancel an event, we will notify all confirmed vendors by email (and by phone where practical) as soon as reasonably possible. Where we cancel an event and it is not rescheduled, confirmed vendors will be offered a refund of the participation fees paid for that event or, if the vendor prefers, a credit toward a future event, as set out in the written booking terms and consistent with applicable law.

We are not responsible for vendors’ other costs, such as travel, lodging, inventory or materials, except where required by law.

4. Postponed or rescheduled events

If an event date or location changes, we will notify confirmed vendors promptly. Your booking will normally transfer to the new date automatically. If you cannot attend the rescheduled date, you may request a refund of the participation fees paid for that event by writing to us within the time frame stated in our notice, or choose a credit toward a future event.

5. Weather and events outside our control

If an event day must be shortened, paused or closed for safety reasons such as severe weather, we will communicate with vendors as quickly as possible. How fees are handled for a partially affected event will be explained in your written booking terms and handled fairly in line with this policy and applicable law.

6. Partial participation

Our markets run over multiple days. If a vendor chooses to attend only part of a multi-day event they booked, refunds for the unattended days are: To be confirmed. Vendors who apply for specific days should note this in their application so it can be reflected in their booking terms.

7. Nontransferable bookings

Bookings are made for the specific approved vendor and the products described in the approved application. Transfer of a booking to another person or business: To be confirmed. Any transfer requires our prior written approval, and the new vendor may need to complete an application.

8. Refund processing

Approved refunds are returned using the original payment method where possible. Once a refund is approved and issued, it is typically processed within To be confirmed. The time it takes for funds to appear in your account also depends on your bank or payment provider.

9. How to request a refund

To request a refund, email creativecornercollectivellc@gmail.com with the subject line “Refund Request” and include:

• Your business name, and your application reference if you have it.
• The event name.
• The participation dates you booked.
• The reason for your request.

We will acknowledge your request and let you know the outcome in writing. If you have questions about this policy, please contact:

See also our Terms and Conditions.